Terms & conditions

1. INFORMACIÓN GENERAL 

NEREA AIXÀS, S.L., [hereafter NEREA AIXÀS], is the owner of the web page nereaaixas.store, and will act exclusively as the manager of the contents of the present Web, addressed at: C/ Antic cami Ral bajos, AD500 Andorra la vella, Andorra, NRT: F038630Y, is responsible for the management and functioning of the Web previously mentioned.

If you would like to contact us, you can do so by post at the previously mentioned address, or by e-mail at: nereaaxiasstore@gmail.com.

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.nereaaixas.store) and the purchase or acquisition of products and/or services on it (in below, Conditions).

For the purposes of these Conditions, it is understood that the activity that Nerea Aixàs SL carries out through the Website includes: the design, manufacture, import, export, purchase, sale, distribution of jewelry, sculptures, decorative items and accessories.

In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection of www.nereaaixas.store.

By using this Website or by making and/or requesting the purchase of a product through it, the User agrees to be bound by these Conditions and by all of the aforementioned, so if you do not agree with all of this, you should not use this Website.

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those in force at the time the purchase of products is requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or using the contact form.

 2. THE USER

The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which reason, from the moment the navigation on the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:

Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be annulled and the relevant authorities reported.
Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is mainly aimed at Users residing in Spain. Nerea Aixàs SL does not ensure that the Website complies with the laws of other countries, either totally or partially. Nerea Aixàs SL declines all responsibility that may arise from said access, nor does it guarantee shipments or provision of services outside of Spain and Andorra.

The User may formalize, at his choice, with Nerea Aixàs SL the contract of sale of the desired products in any of the languages in which these Conditions are available on this Website.


3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.nereaaixas.store, during which several products can be selected and added to the cart, and finally click on: https://nereaaixas.store/cart.

Likewise, the User must fill in and/or verify the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that Nerea Aixàs SL has received their order or purchase request, that is, the order confirmation. Through another email you will be informed when your purchase is being sent. This information is available to the User through his personal space on the Website.

Once the purchase procedure has been completed, the User will receive the invoice via email, being available in the personal connection space to the Website. The User can obtain a copy of his invoice on paper, requesting it from Nerea Aixàs SL.

The User acknowledges that they are aware, at the time of purchase, of certain particular conditions of sale that concern the product in question and that are shown next to the presentation or image of it on its Website page: name, price, components , weight, quantity, color, details of the products, or characteristics; and acknowledges that the completion of the purchase order materializes the full and complete acceptance of the conditions part sales conditions applicable to each case.

Although Nerea Aixàs SL makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or the materials and/or components of the products may contain additional or different information from that which appears on the Website. Web. The User must also consider the information available on the labeling, warnings and/or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Nerea Aixàs SL in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the LOPD and the rights that assist Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use ).

4. AVAILABILITY

All purchase orders received by Nerea Aixàs SL through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or to the provision of services. If there are difficulties regarding the supply of products or if there are no products in stock, Nerea Aixàs SL undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unrealizable.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, Nerea Aixàs SL performs delivery and/or shipping services through MRW.

In no case will the Website add additional costs to the price of a product automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: VISA or MASTERCARD card, and bank transfer.

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Nerea Aixàs SL will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the credit card. User.

In any case, by clicking on https://nereaaixas.store/cart, the User confirms that the payment method used is his or that, where appropriate, he is the legitimate holder of the gift card or credit card.

The purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the system. used by Nerea Aixàs SL for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.

Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the transfer. In case of error, Nerea Aixàs SL will not be able to validate the order, which will be cancelled.

6. DELIVERY

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason, attributable to it, Nerea Aixàs SL could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

If the User is not going tostar at the place of delivery in the agreed time slot, you must contact Nerea Aixàs SL to arrange delivery another day.

In the event that 30 days elapse since your order is available for delivery, and it has not been delivered for reasons not attributable to MRW, Nerea Aixàs SL will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional expenses resulting from the User's own choice of a different delivery method than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Nerea Aixàs SL receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount to be paid by MRW.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting Nerea Aixàs SL through the spaces of contact information enabled on the Website, and/or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal connection space to the Website.

In any case, the User, before clicking on "Pay", has access to the space, cart, or basket where their purchase requests are recorded and can make changes.

In the same way, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal character.

8. RETURNS

In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by the latter, other than the carrier, acquired material possession of the goods purchased on the Nerea Aixàs SL Website or in the event that the goods that that make up your order are delivered separately, within 14 calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.

To exercise this right of withdrawal, the User must notify Nerea Aixàs SL of his decision. He may do so, where appropriate, through the contact spaces enabled on the Website or via e-mail to the address  nereaaixasstore@gmail.com

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract.

To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, Nerea Aixàs SL will reimburse the User for all payments received, including shipping costs (with the exception of additional costs).

chosen by the User for a shipping modality other than the least expensive modality offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which Nerea Aixàs SL is informed of the decision to withdraw by the User.

Nerea Aixàs SL will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Nerea Aixàs SL could withhold said reimbursement until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to Nerea Aixàs SL at:

· Principality of Andorra: Antic Camí Ral 1, low. AD500 Andorra la Vella.

The User acknowledges knowing that he must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, he will be responsible for the decrease in value of the products resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

In any case, no refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact Nerea Aixàs SL immediately and let you know of the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same is appropriate. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.

Guarantee

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, Nerea Aixàs SL responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Nerea Aixàs SL and have the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Nerea Aixàs SL will not accept any responsibility for the following losses, regardless of their origin:

·Any losses that were not attributable to any breach on your part.

·Business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).

·Any other indirect loss that is not reasonably foreseeable by r both parties at the time the contract of sale of the products between both parties was formalized.
Similarly, Nerea Aixàs SL also limits its liability in the following cases:

·Nerea Aixàs SL applies all the measures related to providing a faithful visualization of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used. or others of this nature.

·Nerea Aixàs SL will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other typical of the sector, which derive in delays, losses or theft of the product.

·Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Nerea

·Aixàs SL puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however it exempts itself from responsibility for causes that are not attributable to it, acts of God or force majeure.

·Nerea Aixàs SL will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Nerea Aixàs SL will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.

·In general, Nerea Aixàs SL will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure. , and this may include, by way of example but not exhaustive:
 -Strikes, lockouts or other industrial action.
 -Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.

 -Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

 -Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

 -Inability to use public or private telecommunication systems.

 -Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Nerea Aixàs SL will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure.

Nerea Aixàs SL will use all reasonable means to find a solution that allows us to fulfill our obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User accepts that most of the communications with Nerea Aixàs SL are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Nerea Aixàs SL sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Nerea Aixàs SL through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Nerea Aixàs SL may contact and/or notify the User via email or at the postal address provided.

11. RESIGNATION

No waiver by Nerea Aixàs SL of a specific legal right or action or the lack of requirement by Nerea Aixàs SL for strict compliance by the User with any of its obligations will mean, nor a waiver of other rights or actions derived from a contract or from the Conditions, nor will it exonerate the User from compliance with its obligations.

No waiver by Nerea Aixàs SL of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

12. NULLITY
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT
The present Conditiones and any document to which express reference is made in these constitute the entire existing agreement between the User and Nerea Aixàs SL in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same parts.

The User and Nerea Aixàs SL acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or data of a personal nature that the User provides to Nerea Aixàs SL in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Andorran legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Nerea Aixàs SL and the User, will be submitted to the non-exclusive jurisdiction of the Andorran courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send Nerea Aixàs SL their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, Nerea Aixàs SL has official claim forms available to consumers and users, which they can request from Nerea Aixàs SL at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Nerea Aixàs SL and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council. , of May 21, 2013, on the resolution of online disputes in consumer matters. You can access this method via the website: http://ec.europa.eu/consumers/odr/.